FAQs - Leather & Textile

Frequently Asked Questions

Got questions? We’ve got straight answers.

We believe clarity builds trust, so here’s everything you might want to know before ordering or partnering with us.

Ordering and Payments

Q: How do I place an order?

You can order directly through our website. Choose your product, select the size or quantity, and proceed to checkout. For bulk or white-label orders, just fill out the contact form or email our export team to get started.

Q: What payment methods do you accept?

We accept PayPal, Visa, Mastercard, and secure bank transfers. For wholesale and white-label clients, invoices are shared through email once your order details are confirmed.

Q: Is online payment safe?

Yes. All transactions are processed through trusted, encrypted gateways. We never store or see your full payment details.

Q: Can I cancel or change my order?

If your order hasn’t been shipped yet, we’ll do our best to adjust or cancel it. Once it’s dispatched, we can process a return instead. Just reach out to our support team quickly.

Shipping and Delivery

Q: Do you deliver to Europe?

Yes, we ship across all major European countries, including Germany, France, Italy, Spain, the UK, and more.

Q: How long does delivery take?

Most European deliveries arrive within 7 to 14 business days. You’ll get a tracking link as soon as your order is shipped.

Q: How much does shipping cost?

Shipping rates are calculated at checkout based on your country and order size. For bulk and retail orders, our team will confirm shipping details before dispatch.

Q: Who handles your deliveries?

We work with trusted international courier services to ensure secure and timely delivery.

Returns and Exchanges

Q: What is your return policy?

We accept returns within 14 days of delivery for unused and undamaged products. Items must be sent back in original packaging.

Q: Are refunds available?

Yes. Once we receive and inspect the returned product, your refund will be processed through the same payment method used for purchase.

Q: What about custom or white-label orders?

Customized or branded products are non-returnable unless there’s a clear manufacturing fault. In that case, we’ll repair or replace it immediately.

Product Information

Q: Are your products made from genuine leather?

Absolutely. Every piece is crafted from 100% genuine sheep or camel leather, organically processed and certified for export.

Q: Are there slight differences in texture or color?

Yes, and that’s what makes every piece unique. Real leather has its own character, so minor variations are natural and add authenticity.

Q: How should I care for my leather jacket or accessory?

Keep it dry, avoid harsh cleaning products, and store it in a cool place. For long-term shine, use a quality leather conditioner once in a while.

White-Label and Retail Partnerships

Q: Do you offer white-label manufacturing?

Yes. We specialize in private-label production for retailers and brands across Europe. You can share your designs or ideas, and our team will handle the rest — from samples to packaging.

Q: What’s the minimum order for white-label production?

The minimum quantity depends on the type of product, but we’re flexible with small batch runs for first-time collaborations.

Q: Can I use my own logo and packaging?

Of course. We offer full customization, including logo embossing, labeling, and packaging to match your brand identity.

Q: Are white-label orders covered under European trade laws?

Yes. All agreements follow EU labeling and trade compliance standards, ensuring full transparency for both sides.

Customer Support

Q: How can I contact your team?

You can email us anytime at support@sabrothers.com. For wholesale or brand partnerships, contact export@sabrothers.com.

Q: What are your working hours?

Our support team is available Monday to Saturday, from 9 AM to 6 PM (Pakistan Standard Time).

Q: Do you have social media?

Yes, follow us on Instagram, Facebook, and LinkedIn to see behind-the-scenes work, product launches, and factory updates.

We keep things simple: real leather, transparent service, and no hidden rules. If you ever have a question that’s not listed here, just message us; we actually reply.